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Government Unveils Citizens’ Delivery Tracker to Evaluate Ministry and Agency Performance

The Presidency has launched a Citizens’ Delivery Tracker, allowing Nigerians to provide feedback on the performance of government ministries, departments, and agencies. This will be based on a comprehensive matrix of 204 deliverables and 888 indicators from 2024 to 2027.

The deliverables include various government policies, programs, and projects. The launch of the Citizens’ Delivery Tracker on April 8 aims to establish a “strong feedback loop between citizens and the government,” according to the Presidency. This tracker will hold ministers and heads of government agencies accountable against these deliverables and Key Performance Indicators (KPIs) spread across the eight priority areas of President Bola Tinubu’s administration.

The Citizens’ Delivery Tracker highlights priority areas, including economic stability, infrastructure, social welfare, and education. It maps MDAs with specific deliverables and KPIs for the short term (2024) and the long term (2027).

For instance, to reform the economy for sustained and inclusive growth, the ministries of finance, budget, and national planning, the Presidential Committee on Consumer Credit, and the Presidential Fiscal Policy and Tax Reforms Committee have been tasked with 28 deliverables and 53 indicators. This includes increasing the Tax-to-GDP ratio to 15 per cent and boosting Internally Generated Revenue (IGR) to N27.17 trillion.

Similarly, the ministries of interior, police affairs, and defense will be assessed based on six deliverables and 65 KPIs, including registering at least 88,000 inmates with National Identity Numbers.

The ministries of power, petroleum resources, solid minerals, and steel development, among others, have been tasked with unlocking energy and natural resources for sustainable development.

They have 27 deliverables and 130 indicators, including the production of at least 1.4 million barrels of crude oil per day.

During the launch of the Tracker in Abuja, President’s Special Adviser on Policy and Coordination, Hadiza Bala-Usman, stated that the platform will be constantly modified to enhance ease of use and maintain a strong feedback loop between citizens and the government.

These modifications will allow citizens to track the implementation of constituency projects allocated to Senators and members of the House of Representatives.

In arriving at the deliverables and KPIs, Bala-Usman, who also heads the Central Coordination Delivery Unit, said the Unit held numerous bilateral meetings with all the Ministers, Permanent Secretaries, and their respective technical teams for six weeks.

The bilateral sessions looked at the mandate of the respective ministries in line with the Presidential Priority Areas and arrived at the final deliverables and KPIs. For each of these priority areas, we agreed on specific deliverables and developed KPIs, which formed the basis for the performance bond, which all ministers and Permanent Secretaries signed with the President in November 2023. These parameters will guide the Quarterly Assessments and Annual Scorecards, which the CDCU is mandated to present to the President.

The presidential aide also described the CDT as a one-click portal for President Tinubu to view the performance of his ministers in real-time from his office. During the cabinet retreat for ministers, presidential aides, permanent secretaries, and top government functionaries held in November 2023, President Tinubu said the CDCU would be strengthened to make citizens an integral part of his government’s monitoring and performance management process.

Reacting to the development, the Senior Special Assistant to the President on Media and Publicity, Temitope Ajayi, said “The government is acknowledging the role of citizens as integral stakeholders in monitoring and evaluating performance.

Nigerians can now monitor what ministers and Heads of Departments and agencies of Government are doing to deliver on the eight priority areas of the administration.

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